Returns & exchanges
30 days to
fall in love.
Try them on at home, with your favourite outfit, in the mirror by the window. If they're not the one, you have 30 days from delivery to send them back for a refund or an exchange.
Three easy steps.
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Write to us
Email hello@mosarai.com with your order number and the pair you'd like to return.
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Get your instructions
We reply within 2 business days with your return instructions and the address to send it to.
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Send it back
Pack it securely, use a trackable service, and we'll take it from there.
Please contact us before sending anything back. We can't process returns that arrive without instructions.
- Unworn sunglasses in their original condition, with all tags, the case, the cloth and the original packaging.
- No scratches, marks or signs of wear. Please try them on indoors.
- Full-price and sale items. Pieces marked "final sale" on the product page can't be returned unless they're faulty.
Return postage
For change-of-mind returns, return postage is paid by you. If your pair arrived faulty, damaged or not what you ordered, we cover it. Email a photo first, and it's usually sorted without you sending anything back.
Your refund
Once your return arrives and we've checked it, we'll refund your original payment method within 5 business days. Your bank may take a few more days to show it.
Prefer an exchange?
Tell us when you start your return and we'll send your new style or colour as soon as yours is on its way back.
Covered for 12 months.
If something goes wrong with your sunglasses because of a manufacturing fault, contact us within 12 months of delivery and we'll repair, replace or refund them. This doesn't limit any rights you have under the consumer laws of your state or country.