Refund policy

30 days to change your mind

If your new pair isn't right, you can return it within 30 days of delivery for a refund or an exchange.

What can be returned

• Unworn sunglasses in their original condition, with all tags, the case, the cloth and the original packaging.
• Items without scratches, marks or signs of wear. Please try them on indoors.
• Items bought at full price or on sale. Final-sale items marked "final sale" on the product page can't be returned unless they're faulty.

How to start a return

1. Email hello@mosarai.com with your order number and the item you'd like to return.
2. We'll reply within 2 business days with your return instructions and the address to send it to. Please don't send items back without contacting us first, because we can't process returns that arrive without instructions.
3. Pack the item securely and use a trackable shipping service.

Return shipping

For change-of-mind returns, return postage is paid by you. If your item arrived faulty, damaged or not what you ordered, we cover the cost. Email us a photo first and we'll sort it out, usually without you needing to send anything back.

Refunds

Once your return arrives and we've checked it, we'll email you and refund your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping on US orders is free, so nothing is deducted for it.

Exchanges

Want a different style or colour? Tell us when you start your return, and we'll send the new pair as soon as yours is on its way back.

Faulty items

If something goes wrong with your sunglasses because of a manufacturing fault, contact us within 12 months of delivery and we'll repair, replace or refund them. This doesn't limit any rights you have under the consumer laws of your state or country.